$174.8M
+$703K this year2 filings since 2025 · latest Equity filed
Capacity is a St. Louis-based enterprise AI company whose unified CX automation platform deploys AI agents across chat, voice, SMS, email, and web to automatically resolve customer support requests. A shared AI knowledge orchestration layer keeps answers consistent across channels, while agent-assist tools provide live transcription, sentiment analysis, and conversation suggestions to human agents. The company was founded in 2017 by David Karandish and Chris Sims (previously founders of Answers Corp.) and has grown through acquisitions including Textel and UK-based YouCanBookMe.
What sets it apart
A single AI knowledge orchestration layer powering agents, agent assist, analytics, and outbound campaigns across every support channel, aimed at a human-plus-AI hybrid model rather than full automation replacement.
A unified CX automation platform with AI agents for chat, voice, SMS, email, and web, backed by a knowledge orchestration layer, agent-assist tooling, and conversation analytics.
